Our Supply Warranty


Postage Meter Supplies’ Limited 1-Year Risk-Free Warranty for Supplies

Postage Meter Supplies (hereinafter, “Postage Meter Supplies”, “us”, “we”), warrants to the first retail purchaser the mailroom products which consist of a compatible inkjet cartridge, tapes, water or ribbon cassette for use in a postage meter or digital mailing system (hereinafter, the “mailroom product”) covered by this limited warranty statement conforms to the manufacturer’s specifications and will be free from defects in workmanship and materials at the time of shipment and installation valid for a period of one (1) year from the date of original purchase. This warranty does not cover print count or normal wear and tear. Should your mailroom product prove to be defective during the warranty period, return mailroom product to your local retailer and/or office supply dealer within its warranty period. Thereafter, and for a period of one (1) year from the date of original purchase, return the defective mailroom product to us, at your expense, for replacement (exclusive remedy). Proof of purchase is required. You are responsible for securely packaging the defective unit and returning it to us. If we authorize a replacement for the defective mailroom product, we will then ship a replacement cartridge to you, freight prepaid, so long as you use an address in Canada or the U.S. (including Puerto Rico but excluding other U.S. Possessions). Shipments to other locations will be made freight collect. Exchanged cartridges assume the remaining warranty period of your original product covered by this limited warranty. This warranty covers only normal use in the United States and Canada (including Puerto Rico but excluding other U.S. Possessions). This warranty is nontransferable and will not apply to products purchased from an end user. This warranty does not cover failures resulting from misuse, accident, modification, improper maintenance by you, improper storage or installation, unsuitable physical or operating environment, or damage caused by disasters such as flood, fire, lightening, or improper electrical current. If a claimed defect cannot be identified, you will be held responsible for the costs incurred. In the event that a mailroom product is verified as the source of any damage to your postage meter or digital mailing system, for which it is designed for use during the warranty period, we will reimburse you for the actual costs of repair (which must be reasonable) that are required to correct damages caused by the mailroom product. Reimbursement of costs is conditional on you providing to us satisfactory evidence the mailroom product was the actual cause of damage during the warranty period. You should request a written signed statement from the company performing the repair on company letterhead (showing the name and address of the company), stating that our mailroom product was responsible for the damage. Reimbursement is conditional on you providing a statement to us along with the following: 1) written invoice of cost to repair damage caused by use of our mailroom product, 2) store receipt showing purchase of our mailroom product, and 3) the actual mailroom product which was used. After verification, we will then pay the reasonable repair charges for the postage meter or digital mailing system. This warranty does not apply to postage meter or digital mailing system damage that is a result of misuse or consequential or incidental damage.

THIS WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON- INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS OR IMPLIED WARRANTIES ARE LIMITED TO THE ONE (1) YEAR WARRANTY PERIOD. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER POSTAGE METER SUPPLIES ITS AFFILIATES, NOR ITS PARENT COMPANY, OR ANY OF ITS SUBSIDIARIES OR AFFILIATES, SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS), RESULTING FROM THE USE OR INABILITY TO USE THE MAILROOM PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.

In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitation on how long an implied warranty lasts, and some jurisdictions do not all allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights that vary from jurisdiction to jurisdiction.


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